{"id":6183,"date":"2021-06-07T17:06:56","date_gmt":"2021-06-07T16:06:56","guid":{"rendered":"https:\/\/precigrafik.com\/?page_id=6183"},"modified":"2021-07-26T21:23:07","modified_gmt":"2021-07-26T20:23:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/precigrafik.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section swatch-white  section-text-no-shadow section-inner-no-shadow section-normal section-opaque\" id=\"videosblock\"  data-label=\"\">\r\n    \r\n    <div class=\"background-overlay grid-overlay-0 \" style=\"background-color: rgba(0,0,0,0);\"><\/div>\r\n\r\n    <div class=\"container\">\r\n        <div class=\"row vertical-top\">\r\n            <div class=\"col-md-12     text-default small-screen-default\"  ><header class=\"text-left  element-short-top element-short-bottom not-condensed\" data-os-animation=\"none\" data-os-animation-delay=\"0s\" >\r\n    <h2 class=\"normal regular no-bordered-header bordered-normal\" >\r\n        Frequent questions    <\/h2>\r\n    <\/header>\r\n\r\n<div id=\"accordion_671\" class=\"panel-group  element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\r\n\t\t        <div class=\"panel-heading\">\r\n\t\t            <a href=\"#group_847\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_671\" data-toggle=\"collapse\" >How to modify custom informations from my product?<\/a>\r\n\t\t        <\/div>\r\n\t\t        <div id=\"group_847\" class=\"panel-collapse collapse \">\r\n\t\t            <div class=\"panel-body\">\r\n\t\t                <div class=\" element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n    <ol>\n<li>In the \u201cAvailable products\u201d tab, choose the product you wish to order by clicking on \u201cModify and order\u201d.<\/li>\n<li>A window will open and give you access to all the editable fields of your product.<\/li>\n<li>Change the necessary information in the editable fields on the right (the preview will update when you click on the next field).<\/li>\n<li>If page 2 (back) of your product also has editable fields, click the page 2 preview (left) to update the information.<\/li>\n<li>When finished, press \u201cOrder\u201d at the bottom left.<\/li>\n<li>Then complete your order by following the instructions.<\/li>\n<\/ol>\n<p>If your text appears in red, it means that it exceeds the printing frame.<\/p>\n<p class=\"p1\"><em>Please check the final preview (left) carefully. This serves as a proof before your order is printed. If errors remain after clicking on &#8220;Add to order&#8221;, Precigrafik cannot be held responsible.<\/em><\/p>\n<\/div>\r\n\t\t            <\/div>\r\n\t\t        <\/div>\r\n\t\t    <\/div>\r\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\r\n\t\t        <div class=\"panel-heading\">\r\n\t\t            <a href=\"#group_496\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_671\" data-toggle=\"collapse\" >How to modify an image?<\/a>\r\n\t\t        <\/div>\r\n\t\t        <div id=\"group_496\" class=\"panel-collapse collapse \">\r\n\t\t            <div class=\"panel-body\">\r\n\t\t                <div class=\" element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n    <ol>\n<li class=\"li1\">\u00a0In the \u201cAvailable products\u201d tab, choose the product with an editable image that you wish to order by pressing \u201cModify and order\u201d.<\/li>\n<li class=\"li1\">A window will open giving you access to all the editable fields and images of your print.<\/li>\n<li class=\"li1\">To change the image, press \u201cReplace image\u201d.<\/li>\n<li class=\"li1\">A window will open. Choose your new image on your computer by clicking on &#8220;Browse&#8221; at the top right (only .jpg and .png formats with a maximum format of 10 MB are accepted).<\/li>\n<li class=\"li1\">A preview of your image will fit into the allocated space by default. You can move the photo from right to left so that it is in the correct location. When you are satisfied with your image, press &#8220;<strong>Apply<\/strong>&#8221; and then, &#8220;<strong>Save<\/strong>&#8221; (bottom right).<\/li>\n<li class=\"li1\">Your preview will update automatically.<\/li>\n<li class=\"li1\">When you have finished making changes, press &#8220;Order&#8221; (bottom right)8. Follow the instructions to complete the order.<\/li>\n<\/ol>\n<p><em>Please check the final preview (left) carefully. This serves as a proof before your order is printed. If errors remain after clicking on &#8220;Add to order&#8221;, Precigrafik cannot be held responsible.<\/em><\/p>\n<\/div>\r\n\t\t            <\/div>\r\n\t\t        <\/div>\r\n\t\t    <\/div>\r\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\r\n\t\t        <div class=\"panel-heading\">\r\n\t\t            <a href=\"#group_859\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_671\" data-toggle=\"collapse\" >How to dupplicate an order ?<\/a>\r\n\t\t        <\/div>\r\n\t\t        <div id=\"group_859\" class=\"panel-collapse collapse \">\r\n\t\t            <div class=\"panel-body\">\r\n\t\t                <div class=\" element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n    <ol>\n<li>In the \u201cOrder History\u201d tab, click on \u201cDuplicate\u201d at the end right of the item you want to duplicate.<\/li>\n<li>A window will open and ask you if you want to duplicate your order. WARNING! When you press &#8220;ok&#8221;, an identical order will be created automatically.<\/li>\n<\/ol>\n<\/div>\r\n\t\t            <\/div>\r\n\t\t        <\/div>\r\n\t\t    <\/div>\r\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\r\n\t\t        <div class=\"panel-heading\">\r\n\t\t            <a href=\"#group_524\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_671\" data-toggle=\"collapse\" >How to save a model?<\/a>\r\n\t\t        <\/div>\r\n\t\t        <div id=\"group_524\" class=\"panel-collapse collapse \">\r\n\t\t            <div class=\"panel-body\">\r\n\t\t                <div class=\" element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n    <ol>\n<li>In the \u201cAvailable products\u201d tab, press \u201cModify and order\u201d on the item for which you want to create a template.<\/li>\n<li>Fill in the editable fields.<\/li>\n<li>Press \u201cSave as template\u201d.<\/li>\n<li>Name your new model and press &#8220;Save&#8221;.<\/li>\n<\/ol>\n<\/div>\r\n\t\t            <\/div>\r\n\t\t        <\/div>\r\n\t\t    <\/div>\r\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\r\n\t\t        <div class=\"panel-heading\">\r\n\t\t            <a href=\"#group_374\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_671\" data-toggle=\"collapse\" >How to you a saved model?<\/a>\r\n\t\t        <\/div>\r\n\t\t        <div id=\"group_374\" class=\"panel-collapse collapse \">\r\n\t\t            <div class=\"panel-body\">\r\n\t\t                <div class=\" element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n    <ol>\n<li>In the &#8220;Available products&#8221; tab, choose the product you wish to order by clicking on &#8220;Modify and order&#8221;. A window will open.<\/li>\n<li>Click on \u201cLoad a template\u201d (top right).<\/li>\n<li>Click on the name of the template you want to use.<\/li>\n<li>The preview will update automatically.<\/li>\n<li>Press &#8220;order&#8221; (bottom right) to continue your order and add the item to your cart.<\/li>\n<\/ol>\n<\/div>\r\n\t\t            <\/div>\r\n\t\t        <\/div>\r\n\t\t    <\/div>\r\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\r\n\t\t        <div class=\"panel-heading\">\r\n\t\t            <a href=\"#group_676\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_671\" data-toggle=\"collapse\" >How to change my password?<\/a>\r\n\t\t        <\/div>\r\n\t\t        <div id=\"group_676\" class=\"panel-collapse collapse \">\r\n\t\t            <div class=\"panel-body\">\r\n\t\t                <div class=\" element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n    <ol>\n<li>Connect to your portal with the accesses that our team has sent you<\/li>\n<li>Click on the second icon at the top right of your screen<\/li>\n<li>Select &#8220;change password&#8221;<\/li>\n<li>Enter your new password<\/li>\n<li>Click on &#8220;save&#8221;<\/li>\n<\/ol>\n<\/div>\r\n\t\t            <\/div>\r\n\t\t        <\/div>\r\n\t\t    <\/div>\r\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\r\n\t\t        <div class=\"panel-heading\">\r\n\t\t            <a href=\"#group_559\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_671\" data-toggle=\"collapse\" >How to add a user to my organization?<\/a>\r\n\t\t        <\/div>\r\n\t\t        <div id=\"group_559\" class=\"panel-collapse collapse \">\r\n\t\t            <div class=\"panel-body\">\r\n\t\t                <div class=\" element-short-top element-short-bottom\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\r\n    <ol>\n<li>In the &#8220;group users&#8221; tab<\/li>\n<li>Click on &#8220;new user&#8221;<\/li>\n<li>Enter the information and assign access according to the desired permissions<\/li>\n<li>Click on \u201cadd\u201d<\/li>\n<\/ol>\n<p><em>If this option is not available to you, then you are not a user with administrator permission within your organization&#8217;s portal.<\/em><\/p>\n<\/div>\r\n\t\t            <\/div>\r\n\t\t        <\/div>\r\n\t\t    <\/div>\r\n\t   \t\t<\/div>\r\n<\/div><div class=\"col-md-12     text-default small-screen-default\"  ><\/div>        <\/div>\r\n    <\/div>\r\n<\/section>\n","protected":false},"excerpt":{"rendered":"Frequent questions How to modify custom informations from my product? In the \u201cAvailable products\u201d tab, choose the product you wish to order by clicking on \u201cModify and order\u201d. A window will open and give you access to all the editable fields of your product. Change the necessary information in the editable fields on the right","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6183","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Pr\u00e9cigrafik<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/precigrafik.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Pr\u00e9cigrafik\" \/>\n<meta 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